Ford Parts Wholesale Delivery Dispatcher

Houston, TX

Full Time

Parts

Student (High School)

Core Purpose
The dispatcher coordinates and controls the flow of wholesale parts orders from the dealership to body shops, independent repair facilities, fleets, and other wholesale customers. They ensure parts are delivered accurately, efficiently, and on time.
Key Responsibilities

Order Coordination — Review incoming wholesale parts orders, verify availability, and prioritize based on urgency, customer type, and delivery routes.
Route Planning — Assign delivery routes to drivers, optimize stops, and adjust plans based on traffic, weather, or urgent add-on orders.
Communication Hub — Act as the central point between:
- Parts counter staff
- Wholesale customers
- Delivery drivers
- Inventory/warehouse team
Driver Support — Provide instructions, handle issues on the road, and ensure drivers have correct paperwork and parts.
Problem Solving — Address missing parts, backorders, incorrect deliveries, or customer complaints quickly and professionally.
Inventory Awareness — Work closely with the parts manager to understand stock levels, incoming shipments, and substitutions.
Documentation & Systems — Use dealership DMS systems (CDK, and automated dispatch system is Elite Extra) to track orders, print invoices, and log deliveries.
Customer Service — Maintain strong relationships with wholesale accounts by ensuring reliability and responsiveness.

Skills That Make a Dispatcher Effective

Strong multitasking and prioritization
Clear communication
Route optimization and basic logistics knowledge
Familiarity with automotive parts terminology
Ability to stay calm under pressure
Problem-solving mindset
Comfort with dealership management systems
Good relationship-building with drivers and customers

Qualifications

Bilingual in Spanish and English
Very tech savvy to operate the automated dispatch system.
Valid driver’s license with a clean driving record
Ability to lift 40–60 lbs regularly
Strong communication and customer service skills
Familiarity with local area routes (preferred)
Previous dealership or auto parts experience is a plus but not required
Ability to work in a fast‑paced environment and manage multiple tasks

Why This Role Matters
Wholesale parts sales are a major revenue stream for Ford dealerships. A skilled dispatcher keeps deliveries smooth, customers happy, and the parts department running efficiently. They’re the behind-the-scenes force that keeps repair shops supplied and dealership operations profitable.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

List any other names (such as former names, aliases and nicknames) that you have used since high school to enable us to verify your work and education record.

List any prior places of residence (list all during the past seven years). Include city, state, and months/years lived there:

If hired, are you authorized to work in the United States?* YesNo

Do you have friends or relatives working here?* YesNo

If yes, please list their name(s) and your relationship:

Can you accept a position immediately?*

If not, what date can you start?*

If a driver license is required for the position for which you are applying, do you have a valid drivers license? YesNo

State drivers license issued:

Drivers License no.:

Drivers license expiration date:

Have you been convicted of, or pleaded no contest to a traffic violation of any kind within the last FIVE years?* YesNo

If yes, please give details below.

Please list the following information about your high school: -School name -Years completed -Diploma/Degree -Describe course of study or major

Please list the following information about college: -School name -Years completed -Diploma/Degree -Describe course of study or major

Describe any specialized training, skills, and extra-curricular activities you participate in.

Have you worked for this Company or any other affiliate of this Company before? If Yes, please include with your employment history below.* YesNo

Where did you hear about us?*

Desired Compensation

Desired Compensation Type*

List the names of your previous employers in chronological order with present or last employer listed first. Be sure to account for all periods of time including military service and any period of unemployment. If self-employed, list firm’s name and business references.

Company Name*

Your Position*

Duties*

Address

Phone

Reason for Leaving

Start Date*

End Date*

May we contact your Supervisor? YesNo

Supervisor Name

Supervisor Title

Supervisor Contact Number

Company Name

Your Position

Duties

Address

Phone

Reason for Leaving

Start Date

End Date

May we contact your Supervisor? YesNo

Supervisor Name

Supervisor Title

Supervisor Contact Number

Company Name

Your Position

Duties

Address

Phone

Reason for Leaving

Start Date

End Date

May we contact your Supervisor? YesNo

Supervisor Name

Supervisor Title

Supervisor Contact Number

Have you ever been terminated or asked to resign from a job?* YesNo

If yes, please explain.

If laid off, please give reason.

Please explain fully any gaps in your employment history: (Do not list any criminal history or medical information such as disability, illness or pregnancy in response to this question).

May be contact your current employer?* YesNo

If no, please explain.

In answering the following questions do not include minor traffic infractions or any convictions for which the record has been sealed, expunged or judicially dismissed. A conviction record will not necessarily be a bar to employment. Factors such as age at the time of the offense, seriousness, and nature of the violation, and rehabilitation will be taken into account.

Have you ever pled guilty or no contest to, or been convicted of, a misdemeanor or felony?* YesNo

If yes, please give dates and details below:

Have you been arrested for any matter for which you are out on bail or on your own recognizance pending trial? ** YesNo

Please list 4 character references. Include name, occupation, address (city, state and zip), phone numbers and years known.*

Remarks and special qualifications. Please include computer systems and programs with which you are familiar.*

I hereby state that all the information that I provided on this application or any other documents filled out in connection with my employment, and in any interview is true and correct. I have withheld nothing that would, if disclosed, affect this application unfavorably. I understand that if I am employed and any such information is later found to be false or incomplete in any respect, I may be dismissed. (required)* AgreeDisagree

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Ford Parts Wholesale Delivery Dispatcher

Apply for this position